DNS forced to pay 2.2 million rubles due to faulty graphics card
A woman from Tomsk managed to recover over 2.2 million rubles from the DNS retail chain after they refused to fix a cooling system defect in her graphics card. Interestingly, experts estimated the repair cost at only about 4,000 rubles. This was reported by Ixbt.com reporting that.
The incident began when the woman purchased a graphics card on the secondary market. The seller provided her with the purchase receipt and valid warranty documents. Shortly after, the graphics card fan began making strange noises, and the buyer contacted a DNS service center for warranty repairs. However, the store administration refused service, citing that the device had been resold to another person.
The dispute then moved to court. According to lawyer Ilya Solovyov, the court of first instance ordered DNS to pay 700,000 rubles, but the retailer appealed and had the decision overturned. Nevertheless, the buyer did not give up and filed a cassation complaint, proving her rights. The case was sent for retrial, and the court ruled in favor of the plaintiff again.
While the legal proceedings were ongoing, in accordance with the law, a penalty of 1% of the product's value was accrued for each day the demands were not met. Over a year and a half, this amount grew significantly. As a result, the court issued a new ruling to collect an additional 1.5 million rubles and further fines.
In the end, refusing to repair a fan cost DNS nearly 550 times more than the repair itself. This case has become one of the largest fines in the technology market regarding consumer rights protection.
