Courier rules in e-commerce have been updated - what has changed?

Purchasing goods through e-commerce and having them delivered to one’s home has rapidly developed in recent years. Especially the practice of placing orders via modern online platforms and mobile applications and delivering them quickly to the customer is becoming more widespread each day. The new regulations established for couriers and delivery services are important news for both individuals and legal entities engaged in this field.

The Regulation "On the Procedure for Carrying Out Courier Services in E-Commerce" has been officially registered by the Ministry of Justice of the Republic of Uzbekistan. This document defines the legal basis for how courier services should be carried out in e-commerce, who can engage in this activity, and clearly outlines their rights and responsibilities.

Who is a courier and under what conditions do they work?
According to the new regulation, a courier is a person who works based on an employment contract or a civil law contract with an entrepreneur or a delivery service operator. They may also engage in this activity independently as self-employed individuals.

The main duty of the courier is to deliver the ordered goods to the customer on time, in good quality, and safely. Moreover, if stated in the contract, couriers have the right to accept payment for the goods. In this case, they are required to use cash register equipment and provide a receipt either in electronic or paper form.

Additional requirements for delivering food products
Due to the increasing needs of the population, the demand for online delivery of food products is growing. The new regulation also establishes special requirements for this type of service.

Couriers must use special vehicles and thermal containers that meet sanitary requirements. In other words, thermal containers and vehicles must be regularly cleaned and disinfected. These measures are introduced to ensure product safety and protect consumers’ health.

What mistakes are not allowed?
The regulation governs courier activity not only practically, but also ethically and legally. Specifically, the following actions are strictly prohibited:
1.Opening the packaging of the product on one’s own during delivery.
2.Disclosing personal information about the buyer or the product to third parties.

These requirements are aimed at strengthening customer trust, protecting personal data, and introducing high standards of service quality.

Conclusion: new regulation — organized service
The implementation of this regulation not only makes courier service operations more transparent but also contributes to the development of a competitive, high-quality, and safe delivery system. Couriers can now work officially, knowing their rights and obligations. At the same time, customers become more aware of their rights and what kind of service to expect.

As e-commerce develops, courier services must develop in parallel and at a professional level. The procedures established by the state serve exactly this purpose.

Therefore, if you are planning to engage in courier activities, it is important to familiarize yourself with the new regulation and comply with it. After all, professional service is the foundation of customer trust and sustainable business. Read 'Zamin' on Telegram!