The overbooking practice by Centrum Air resulted in two passengers being unable to board the Istanbul–Namangan flight, leaving them stranded at Istanbul Airport. The incident was reviewed by the Namangan Regional Department of the Anti-Monopoly Committee.
It was revealed that on September 26, the passengers had purchased two airline tickets for the Istanbul–Namangan route via the airline’s official website. However, on the day of the flight, they were denied boarding due to overbooking and remained at the airport.
Only a day later were they offered an alternative travel option to return to Uzbekistan via the Istanbul–Tashkent flight. They arrived in the country through this route. Subsequently, the passenger filed an official complaint with the Anti-Monopoly Committee, citing a violation of their consumer rights.
During the investigation, the airline acknowledged its error and reached a settlement with the passenger. As a result, compensation of €500 and an additional 865,000 som were paid to the affected party.
Furthermore, the airline offered additional benefits, including a 20% discount promo code for future flights, the right to check 23 kilograms of extra luggage for free, and the option to select seats in the front rows of the aircraft.
The Anti-Monopoly Committee stated that as a result of the measures taken, the passenger’s consumer rights were fully restored. In summary, this situation served as an important lesson for both airlines and passengers: having a ticket does not guarantee a seat, but where there are rights, there is also protection.
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