President Shavkat Mirziyoyev has announced significant reforms to improve how public complaints are handled at the local level. The initiative focuses on increasing the responsibility of the neighborhood seven, a group of local community leaders, to ensure that citizens' concerns are addressed promptly and effectively.
As part of this new system, a dedicated digital portal for each neighborhood will be integrated into the President’s Virtual Reception. Neighborhood chairpersons and youth leaders will be tasked with managing these portals, analyzing the root causes of incoming requests, and providing daily reports to local governors. This integration is part of the broader Digital Neighborhood project, which aims to streamline communication between the public and government officials.
The government is also taking a firm stance against bureaucratic inefficiency. Officials who forward complaints to lower-level agencies without proper justification will face strict disciplinary actions. Furthermore, the legal framework governing the handling of public appeals will be tightened, with increased penalties for those who fail to comply with established requirements. These measures are designed to ensure that citizens' issues are resolved at the local level rather than being ignored or unnecessarily delayed.
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