New control system for handling appeals introduced

President of Uzbekistan has introduced significant measures to improve the functionality and responsiveness of Public Reception Offices across the country. The initiative aims to ensure that citizens' concerns are addressed by qualified personnel who deeply understand local issues. To support this, a specialized oversight group will be established to systematically analyze incoming requests and monitor their resolution.

The Presidential Administration’s Communications Department will now play a central role in this process. By aggregating monthly data on public grievances, the department will hold ministers and regional governors accountable for their performance. Furthermore, a new government task force will be created to address the most pressing issues directly on-site, ensuring that problems are solved at the regional and sectoral levels.

To enforce accountability, Public Reception Offices have been granted the authority to issue mandatory directives to agencies that fail to process complaints properly. Additionally, the government will implement a new rating system for state agencies based on their performance in handling public requests, with results to be published every six months. The Deputy Prosecutor General has been tasked with ensuring strict compliance with these new directives to guarantee that the needs of the population remain a top priority for all government bodies.